Responsibilities:
Oversee and monitor the daily operations of the Reservations Department
Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
Know and understand the hotel’s facilities, services, activities, room packages and promotions
Selecting, training, developing and managing team including conducting performance evaluations
Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
Producing various reports as required including reporting on daily reservations and revenue versus key metrics
Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
Accept any other duties and responsibilities assigned by the Marketing Director
Requirement:
University graduate, major in Business / Hospitality is preferable
Excellent communication and negotiation skills
Good command of spoken and written English, Mandarin and Cantonese
Proficient in MS Office and Room Reservations booking systems
Self-motivated, well-organized, initiative, responsible and hard-working
Presentable, independent and able to work under pressure
Strong leadership, analytical and interpersonal skills
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